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N.C. DMV Now Requiring Appointment Confirmation

Due to the fact that a lot of people are not showing up for their scheduled appointments at driver license offices, the N.C. Division of Motor Vehicles is now requiring new appointments to be confirmed. In the month of February, 33.5% of appointments were no-shows.

Now, when appointments are reserved online at, customers will receive a text message and email with a confirmation link and they will need to confirm their appointment by clicking either link within 15 minutes, or the appointment will be canceled. Upon confirming their appointment, customers will receive a text and email notification letting them know the appointment was successfully confirmed.

Four days before the appointment, customers will receive a reminder text and email with a confirmation link. Within 24 hours, customers will need to again confirm their appointment. Once confirmed, another email and text will be generated confirming the appointment.

For appointments booked less than four days out, the second confirmation link will not be sent. This latest technological improvement comes on the heels of the DMV Express self-service kiosk pilot that was announced two weeks ago and other modernization efforts including, adding more online services, launching the Walk-In Wait Time Tool and implementing Q-Anywhere.

[News release from N.C. Department of Transportation]